Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

We will send you an email notifying you as soon as your items have left our warehouse.

In this email, you will find the name of the courier company and the consignment note number of your item as well as information on tracking the delivery of your item online. Simply follow the link and enter your reference number. You will then be able to quickly and efficiently track the delivery status of your item!

Please Note: Your goods will be delivered to your registered address. We do delivery Australia wide except for a few remote territories, please check the shipping calculator to confirm delivery availability and timeframes.

VENDOR WARRANTY

Your item will be repaired, replaced or refunded, at our option, if it is found to be defective - exclusive of damage caused by improper or unreasonable use.

Warranty does not apply to normal wear, including scratching or accidental breakage.

Product details, images and line drawings may vary depending on installation and specific product models. Information provided is only a representation of the products available. To the extent permitted by law the vendor will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the product or components.

The vendor reserves the right to provide minor components (eg. handles, aerators, buttons, dress rings, hinges, clips, rod & washers) as parts only to the customer who is responsible for their installation. The vendor will not be liable for any claims for labour, additional products or parts associated with a faulty product.

The warranty period starts from date of purchase. To make a warranty claim, proof of purchase, is required.

This product must be installed by a licensed plumber or installer.

The warranty shall be void for the following reasons:

• Inability to provide proof of purchase.
• Products not installed by a licensed plumber.
• Products not installed to relevant National Standards and State Regulations.
• Exposure to water pressures greater than 500kPa.
• Fitting of other devices to the outlet of tap ware - example water filters.
• Fitting of flow controllers in tap body.
• Non-installation of flow regulated check valve in wall elbows for hand showers.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use. .Damage to finishes by adhesives, sealants etc.
• Failure to clean and replace outlet aerator inserts etc.
• Damage to finishes which arise from installation or post installation use.

We accept the following methods of Payment:

Credit Card

• 1.2% surcharge applies to Mastercard & VISA transactions
• 0.7% surcharge applies to Debit card transactions
• 2.5% surcharge applies to American Express transactions
• No other cards are accepted
• Invoices totalling less than $10,000 will be automatically debited from the card nominated within your account
• Invoices totalling in excess of $10,000 can be paid in-person at any Grays office

PayPal

• 1.2% surcharge applies to PayPal transactions
• Only accepted for invoices totalling less than $10,000 where elected as your preferred payment method within your account

EFT (Direct Deposit)

• For invoices totalling in excess of $10,000. Payment must be made in full within two business days of the auction closing.
• Please ensure to state your invoice number as the payment reference and email proof of the remittance to accountsreceivable@grays.com.au
• As EFT transfers can take up to 2 business days to clear, please contact Grays prior to collecting your purchase to confirm receipt of clear funds

Cash, Bank Cheques and Personal Cheques are not accepted payment methods.

Please see below for further information:

Payments