Pick up is available once cleared funds are received and you have been issued with a zero-balance owing invoice. Please make sure to include your invoice number or winner’s email when booking your pickup.

Pick up is available by advance booking only once cleared funds are received. Bookings must be made prior to pick up date and time.

ITEMS MUST BE COLLECTED WITHIN 2 WEEKS OF SALE CLOSURE. If not collected items will be considered abandoned.

Pick up location: 2 Expo Ct, Mt Waverley, 3149

Collection Days/Times: Mon – Fri between 10am – 4pm

To collect your purchases please bring a copy of your winner’s e-mail and photo ID. If you intend to send a third party to collect your goods on your behalf, you need to send them with a copy of your winner’s e-mail along with a photocopy of your photo ID and signed note of authority permitting Grays staff to release your purchases to the third party.

Please note:

GraysOnline accepts no responsibility for transit damage to these items once they have been picked up from the warehouse.
Items must be inspected before removal from GraysOnline as refunds or exchange are not given under any circumstances.
Any items not collected after the last pick up date may be deemed abandoned and resold or otherwise disposed of, please see our

GraysOnline User Agreement

for more information.

GraysOnline team members are unable to support you with the loading of your vehicle. You must ensure you arrive with appropriate support to help you load your vehicle and your vehicle is suitable to transport your purchase
Packaging and collection of assets is the responsibility of the purchaser.
Delivery is not available for this auction.

Safety Guidelines:

Children under the age of 15 will not be permitted on GraysOnline sites.
All persons visiting these sites must be wearing fully enclosed shoes, preferably safety boots where possible.

Payment

We accept the following methods of Payment:

Credit Card

1.5% surcharge applies to Mastercard & VISA transactions
2.5% surcharge applies to American Express & Diners Club transactions
No other cards are accepted
Invoices totalling less than $10,000 will be automatically debited from the card nominated within your account
Invoices totalling in excess of $10,000 can be paid in-person at any Grays office

PayPal

1.5% surcharge applies to PayPal transactions
Only accepted for invoices totalling less than $10,000 where elected as your preferred payment method within your account

EFT (Direct Deposit)

For invoices totalling in excess of $10,000. Payment must be made in full within two business days of the auction closing.
Please ensure to state your invoice number as the payment reference and email proof of the remittance to accountsreceivable@grays.com.au
As EFT transfers can take up to 2 business days to clear, please contact Grays prior to collecting your purchase to confirm receipt of clear funds

Cash, Bank Cheques and Personal Cheques are not accepted payment methods.

Please see below for further information:

https://support.grays.com/hc/en-au/sections/4408298648089-Payments